Here Are Some Commonly Asked Questions

Q: What is your turnaround time?

A: Generally we look to have the shots done and sent to you within 7 days of receiving the item

Q: Do you have an express option?

A: Yes we can push it through a couple days earlier for a fee

Q:Do you provide props?

A: Generally our main focus is on white background images which do not require props but if you have ordered an alternate background image for your product we do have some props at the studio but you are more than welcome to provide some suitable ones that you feel will suit the product and we will include them.

Q:What happens to my item after you have photographed it?

A:Included in your quote is the option to have it returned to you afterwards. alternately if you want to save the postage we are happy to Dispose, Upcycle or Donate where appropriate.

Q: Is Post production included in the price?

A: Yes all images are post processed to ensure they look as good as possible

Q: Do you shoot clothing?

A: Generally we do not photograph clothing unless a model is going to be booked this we are happy to get a price for a suitable model for you.

Q: Image Licencing Who Owns The Rights?

A: As with all photography the rights remain with the photographer / studio but you do get the rights to use the image on one website included in the cost. If you need more than one website there is the option in the quote to get licenced for all sites per product and per order to cover multiple products.

Q: What about revisions if i am not happy

A: while we hope that revisions are rarely needed if there is something minor or if its a mistake by ourselves that goes against the initial brief then we are happy to fix that but if a re shoot is required that is chargable.

Q: What Format images do you deliver?

A:Whatever you need! If you are not sure just let us know what retail platform you are using and we will export optimised images for that platform.